1. Refund Processing Timeline
Once a cancellation is approved by our billing desk according to the cancellation timeline slabs, refunds are processed internally within 5 to 7 business days. However, it can take an additional 2 to 4 business days for the funds to reflect in your source account, depending on your bank's clearance cycles.
2. Mode of Refund
All refunds will be credited back directly to the original payment source (same bank account, credit card, or UPI ID) that was used during booking. No cash refunds will be made under any circumstances.
3. Unused Services (No Partial Refunds)
No refunds or adjustments will be made for any unused services during the tour, including:
- Unused hotel nights or meals if you choose to check out early or skip a meal.
- Sightseeing points not visited due to weather conditions, traffic jams, landslide blocks, or delays.
- Activity tickets (shikara ride, rafting, paragliding) missed due to personal reasons or delay.
4. Credit Notes (Adjustment Option)
If you want to postpone or reschedule your journey instead of taking a bank refund, you can request a Credit Note for the eligible refund amount. Credit notes are issued instantly, have zero processing fees, and remain valid for up to 12 months from the date of issue.
5. Need Help?
If you have not received your refund within the expected timeline, please email us at apniyatraaa@gmail.com and share your Lead Reference ID.